Terms & Conditions
CURRENCY POLICY:
We are only accepting United States of America Dollars (USD) at this time.
Sales are only made in the contenential United States of America at this time.
100% HANDMADE CROCHET DOLL POLICY:
Given that the crochet dolls are handmade with love in multiple locations by various talented crochet doll makers, each doll may have some slight variation to the pictures of the dolls on our website. These slight variations are what make the Mallory’s Friends dolls so unique as no one doll is the same worldwide. While we strive for excellence and consistency and our goal is to produce each doll as close to the original ones made by Mallory, we recognize that this is not possible and ask that you recognize that slight differences will not be considered as faulty product and or a reason to return a doll or request a refund/replacement.
FULFILLMENT POLICIES:
Refund policy:
in the following circumstances customers can receive a refund. We sent you the wrong doll vs. what was ordered. The doll arrived in a condition beyond repair. In those situations, and excluding others we will full refund the value of your order. Additionally, we will resend the corrected and or in better condition product to you following you mailing of the refund product to Mallorys Friends Corrective Action at 2 Falcon dr. Mandeville LA 70471. This will enable our team to evaluate and take corrective action.
Type of Order Policy:
Order: Dolls are either in stock or en-route to America and should be delivered within 30 days.
Pre-order: Dolls will be produced internationally or domestically upon your order and should be delivered within 90 days.
Reserve a friend: A waiting list for new and upcoming dolls. By reserving a friend you get will get an opportunity to purchase a doll once the dolls start being produced. For reserving a friend no payment is necessary to hold you spot in line but once you are notified that pre-order is possible the buyer will be required to make payment to secure their doll.
Mallorys Friends LLC strives to delivery your products sooner than the estimated times for the categories: order, pre-order or reserve a friend. We apologize in advance in cases where we do not meet your expectations.
Describe shipping methods, times, and rates, as well as eligible destinations.
RETURN AND EXCHANGE POLICY:
Returns are not granted at this time as our products are made 100% by hand. Please see our 100% HANDMADE CROCHET DOLL POLICY for more information.
In the event where a customer has ordered the wrong doll and not opened the original packaging of the doll (BOX). The customer will be able to EXCHANGE the product by shipping the incorrectly ordered doll to our location. Shipping to be paid by the customer. Mallorys Friends will send a replacement to that customer with the correct doll. Please bear in mind that shipment times may vary depending on the amount of stock and amount of dolls in production/shipping stages. Outside of this scenario, described above returns are prohibited given the time and nature of producing each of these handmade dolls.
CANCELLATION POLICY: We are very sorry but at this time we are not allowing cancellations as our products are made by hand and once a doll is started we must finish them. We can consider an exchange. Please see our return and exchange policy.
Debit/Credit Card Policy:
We accept all major Credit Cards (Visa, Discover, Mastercard, American Express). We accept all debit cards from US banking institutions.
Contact Information:
The best way to reach us is to leave us an email and allow us 24-48 hours to respond to your questions and comments.
Contact: 561.400.6027 telephone
We do not currently have a storefront but letters can be addressed to 12140 N. Baypoint Circle, Parkland FL 33076
